Overview
At Sleek Kraft, we are committed to delivering your handcrafted wooden décor and home essentials safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping timelines, and delivery details.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. During peak periods or promotional sales, processing times may be slightly delayed.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Locations
We currently ship across Australia.
At this time, international shipping may not be available for certain products or regions.
Estimated Delivery Times
Estimated delivery times may vary depending on your location and courier services.
Typical delivery estimates:
- Metro Areas: 3–7 business days
- Regional Areas: 5–10 business days
Please note that delivery times are estimates only and may be affected by courier delays, weather conditions, or public holidays.
Shipping Charges
Shipping costs are calculated at checkout based on:
- Delivery location
- Product size and weight
- Shipping method selected
Any applicable shipping promotions or free shipping offers will be displayed during checkout.
Tracking Orders
Once your order is dispatched, tracking details will be sent to your registered email address.
Please allow some time for tracking updates to appear after shipment.
Incorrect Address Information
Please ensure your shipping address is accurate before placing your order.
Sleek Kraft is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or expected delivery date.
To help us investigate the issue quickly, please include:
- Your order number
- Photos of damaged items or packaging (if applicable)
- Relevant delivery information
Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- High shipping volumes
- Public holidays
We appreciate your patience and understanding in such situations.
Order Changes & Cancellations
Orders can only be modified or cancelled before they are processed for shipment.
If you need assistance with an order change, please contact us as soon as possible.
Contact Us
For shipping-related questions or support, please contact us:
Sleek Kraft
Email: Info@sleekkraft.com
