At Sleek Kraft, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Our refund and return policy lasts 14 days from the date of delivery. Unfortunately, if 14 days have passed since your purchase, we may not be able to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include proof of purchase or order confirmation
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Customized or made-to-order products
- Gift cards
- Clearance or sale items
- Items damaged due to misuse or improper handling
- Products returned without original packaging
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging.
Once reviewed, we will arrange a replacement, exchange, or refund where applicable.
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times can vary
If you still have not received your refund, please contact us at:
Email: Info@sleekkraft.com
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us at:
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.
Shipping charges are non-refundable.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. Once dispatched, cancellations may no longer be possible.
Need Help?
For any questions regarding refunds, returns, or exchanges, contact our support team:
Sleek Kraft
Email: Info@sleekkraft.com
